Frequently Asked Questions

Pharmsville is a bio-health supplement brand that has been ranked #1 in the Korean Consumer Satisfaction Index for 8 years.

Pharmsville began its journey in 2000, since then it has produced more than 0000 products (dietary supplements) and has released 10 brands under the names (Apple Tree Dr. Kim, Devil Diet, Vitamin Story, Apple Tree, Golden Garden, Daily Green, Apple Kinder , Doctor's Answer, Doctor Solution, PS) and plans to release even more and new products non-stop thanks to its R&D center.

Pharmsville's headquarter located in Seoul, South Korea.

Yes! We recently expanded to Singapore, Malaysia and Taiwan through Shopee online. For the US and other countries, you can find our products at oversea1@pharmsville.com

All products are packaged and rigorously tested for quality by third-party laboratories in South Korea.

Yes, we have wholesale programs, for wholesale and B2B programs please contact us at oversea1@pharmsville.com or apple7@pharmsville.com.

Unfortunately, we are unable to verify the authenticity or integrity of any products or packaging that have not been purchased from our online store.

All products have expiration date marked on their packaging. If you want to ask about a specific product please leave us a message for details.

You can purchase Pharmsvilles' products directly in this ddfit.shop. Or you can also purchase on Shopee Singapore, Malaysia and Taiwan or in the case of Korean store www.i-appletree.com.

Some, such as DD Pu-erh tea bags and powder products, are vegan, but some, such as collagen and dietary supplements, are not. Because it is derived from fish/sheep etc. Leave us a message to check on specific products for details.

Devil Diet is a line of weight loss products that has become a hit in Korea in terms of sales. Here you can find more information about Devil Diet

It is recommended to store in a cool, dry area.

NO! We only use natural pigments extracted from fruits, vegetables and herbs to color.

We are always restocking our products and update our homepage on Shopify, so check back at a later time. You can also leave us a message and we will notify once it's back in stock.

Please create an account, selected items and add to your cart. Place an order using the payment methods we support.

Please split your order before placing, we cannot split and ship orders separately so you cannot select multiple addresses from one order.

You can view order details at My Account or via the confirmation email sent to you.
My Account > My Shopping > Track Orders

There is no set price limit when placing an order, however, we advise you to keep each order below USD 300 due to customs clearance tax. Each country's customs clearance policy is different, so we also advise you to refer to such information beforehand.

Your order will be charged in USD (United States Dollar)

Order cancellation can only be requested at the order completion page and account page.

Modifying or canceling an order is possible so long as the order has not yet entered the packaging or shipment phases.
Leave us a message at Shopify or email oversea1@pharmsville.com with your order number. Our team will help facilitate any changes before the orders, enter the shipping queue.

Please refer to our Return & Exchange policy for more details.

Once the order and the payment has been successfully processed, you will receive an Order Confirmation email. Please check your email account’s spam or junk folder to ensure the message was not filtered.
If you have also created a Pharmsville account, you can also check your order history under “My Account > Orders”
If you can’t get your payment to go through, and you’re sure you’ve input all of your details correctly, it may be that your card provider has put a block on internet transactions or that there’s a problem with your card. You might want to try using an alternative method of payment or a different credit card.

We only accept payments in USD, and the charged amount can differ from paid amount due to exchange rate. There is no reimbursement for the differences in the amount.

If you receive a payment error message while attempting to check out, please contact your card provider to check whether your card allows internet transactions, or try to use another payment method.

We offer free delivery but it depends on the countries and the amount & weight of the order, for exact information, please check the Shipping Policy section.

To check it, please go to the Shipping Policy section.

Phramsville all orders are processed and shipped from our warehouse in South Korea.

Due to the disruptions in global shipping caused by COVID-19, delivery times have become longer than usual.  For the majority of orders, the estimated shipping time will be between 14-21 days after dispatch.

It is not possible to expedite an order yet. We are in the process of building our warehouse in your country to deliver as quickly as possible.

Once your order has been shipped from our distribution center, we will send you an email with your online tracking information. Use this information to track your order via the courier website linked in the email.

The Shipping address must be written in English. Orders may be canceled if written in other languages.

First, check if your order has been damaged during shipment. If yes, please contact the shipping company. In case of the product and/or wrapping inside the box is damaged, immediately contact us. Send your e-mail address and order number and we will handle it promptly.

Please contact the local shipping courier first to inquire based on the order tracking number we provided. Some packages may show up late or be temporarily held up in local transit. In case you are still unable to locate your package, please reach out to our customer support .

The recipient of an international shipment may be subject to customs duties, which are levied when the shipment reaches the country of the recipient. Additional fees for import clearance must be paid by the recipient; Pharmsville has no control over these allegations and cannot predict what they might be. Customs policies vary by country, we suggest you to contact your local customs office for more information.

Editing the shipping address or shipment method is only possible before the order is confirmed. Contact us via any available channel as soon as possible, we will try to help to modify it.

The recipient of an international shipment may be subject to customs duties, which are levied when the shipment reaches the country of the recipient. Additional fees for import clearance must be paid by the recipient; Pharmsville has no control over these allegations and cannot predict what they might be. Customs policies vary by country, we suggest you to contact your local customs office for more information.

An Invoice is not attached to the package. Please contact support center for this issue.

We cannot mark your order as a “gift” or lower the value to avoid customs duties. The invoice value is indicated on the invoice, equal to the actual payment cost.

The invoice will be generated automatically if you registered a tax invoice during checkout. Please make sure to click on it.